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Feedback

In the unlikely event that you feel that we haven't fulfilled your expectations please use the following complaints procedure.

Comments and suggestions

We always appreciate feedback, both positive and constructive. If you would like to give testimony to any of the services you have been given at the Crematorium, please write to:

Address Here

If you have some feedback which you would like to share with us for inclusion on our website, please email: info@treswithiandownscrem.co.uk


Recent Testimonials

A much-needed facility HILLSIDE CREMATORIUM is "a wonderful place to be sad" (West Briton, May 12), and as one of a minority who supported from the outset the provision of this crematorium in the face of the usual time and money wasting Nimby faction of objectors, I would like to congratulate the architects on the simple, pleasing lines of this much needed public facility, and not least the local members of staff.

That St.Julias Hospice at Hayle is their chosen local charity is most gratifying as well, and one can only hope the non-existent directional signs from the A30 will be forth-coming ASAP.

PETER MAHONEY REAWLA

Complaints Procedure

1. STAGE 1

In the unlikely event that you feel that we haven't fulfilled your expectations please use the following complaints procedure.

Always complain 'on the spot' if you have the opportunity. If you cannot do this yourself, you may be able to use your minister/officient or funeral director as your advocate. If you fail to obtain a satisfactory response, move to the next stage.

 

2. STAGE 2

Contact the Crematorium Manager, by telephone or write to him/her at our office. He/she will respond to any official complaint in writing within three working days.

3. STAGE 3

If you believe that your grievance has still not been properly addressed then you should write to our Managing Director at the following address:

Managing Director, Westerleigh Group Ltd, Chapel View, Westerleigh Road, Westerleigh, Bristol BS37 8QP

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